Mailing list

Community support is offered through the mailing list. You can subscribe to it and ask questions related to SOGo.

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The SOGo community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message :

  • post constructive emails - rants will be automatically discarded
  • consult the FAQ for previously answered questions
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by our spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence

Consulting Services

Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a SOGo expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate calendars, address books and emails from a previous solution to SOGo
  • Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
  • Develop specific features mentioned in the roadmap, vertical to your environment or others

Contact Us

Support Packages

Bronze
Silver
Gold
Platinum
Duration 1 year prepaid contract. Unused tickets are not prolonged.
Support Method Support Portal Support Portal / Phone Support Portal / Phone Support Portal / Phone
Response Time 1 business day 4 business hours 2 business hours 1 business hour
Support Hours Office Hours Office Hours Office Hours Office Hours
Notifications None Security Security / Bug Fixes Security / Bug Fixes
Bug Fixes No No No Yes
Included Incidents 5 10 30 75
Included Consulting Hours - - 4 8
Cost 500 € 1,500 € 5,000 € 7,500 €
Order Order Order Order
Office Hours : Support Hours are Monday to Friday from 9 am to 6 pm French working days

Supported operating systems:

  • CentOS 7 / 8
  • Red Hat Enterprise Linux (RHEL) 7 / 8 / 9
  • Debian 8 to 12
  • Ubuntu 14 to 24

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices

Documentation

SOGo - Installation and Configuration Guide
For SOGo version 5.11.0
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 5.11.0
Outlook Connector Configuration Guide
For SOGo version 5.11.0
SOGo - Installation and Configuration Guide
For SOGo version 4.3.2
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 4.3.2
Outlook Connector Configuration Guide
For SOGo version 4.3.2
SOGo - Installation and Configuration Guide
For SOGo version 3.2.10
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 3.2.10
Native Microsoft Outlook Configuration Guide
For SOGo version 3.2.10
SOGo - Installation and Configuration Guide
For SOGo version 2.4.3
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 2.4.3
Native Microsoft Outlook Configuration Guide
For SOGo version 2.4.3

FAQ

How to install a nightly version through Yum?

This article lists the steps to install a development version; you may prefer to follow the steps to install the official release versions using Yum.

Before you start

Alinto signs its RPM packages with its GPG key. Integrity verification happens all by itself on package installation, all you need to do is first import the key into your rpm keychain:

rpm --import "https://keys.openpgp.org/vks/v1/by-fingerprint/74FFC6D72B925A34B5D356BDF8A27B36A6E2EAE9"

Configuring the SOGo 5.x.x nightly repository

Prerequisites

Some of the dependencies are provided by external repositories.

You will need to add the EPEL to your yum repositories.

On RedHat Enterprise Linux 6 (and compatibles), gnustep packages have to be excluded from the EPEL repository in order to use the packages available on Alinto SOGo Repository.

Simply add the following line to the EPEL repo definition:

 [epel]
 ...
 exclude=gnustep-*

RedHat Enterprise Linux 6 (and compatibles, such as CentOS)

Create a new yum configuration file (such as /etc/yum.repos.d/SOGo.repo) with the following content:

[sogo-nightly-v5-rhel6]
name=Alinto SOGo Repository
baseurl=https://packages.sogo.nu/nightly/5/rhel/6/$basearch
gpgcheck=1

RedHat Enterprise Linux 7 (and compatibles, such as CentOS)

Create a new yum configuration file (such as /etc/yum.repos.d/SOGo.repo) with the following content:

[sogo-nightly-v5-rhel7]
name=Alinto SOGo Repository
baseurl=https://packages.sogo.nu/nightly/5/rhel/7/$basearch
gpgcheck=1

RedHat Enterprise Linux 8 (and compatibles, such as CentOS)

Create a new yum configuration file (such as /etc/yum.repos.d/SOGo.repo) with the following content:

[sogo-nightly-v5-rhel8]
name=Alinto SOGo Repository
baseurl=https://packages.sogo.nu/nightly/5/rhel/8/$basearch
gpgcheck=1

Configuring the SOGo 2.x.x nightly repository

Prerequisites

Some of the dependencies are provided by external repositories.

You will need to add the EPEL to your yum repositories.

On RedHat Enterprise Linux 6 (and compatibles), gnustep packages have to be excluded from the EPEL repository in order to use the packages available on Alinto SOGo Repository.

Simply add the following line to the EPEL repo definition:

 [epel]
 ...
 exclude=gnustep-*

RedHat Enterprise Linux 6 (and compatibles, such as CentOS)

Create a new yum configuration file (such as /etc/yum.repos.d/SOGo.repo) with the following content:

[sogo-nightly-v2-rhel6]
name=Alinto SOGo Repository
baseurl=https://packages.sogo.nu/nightly/2/rhel/6/$basearch
gpgcheck=1

RedHat Enterprise Linux 7 (and compatibles, such as CentOS)

Create a new yum configuration file (such as /etc/yum.repos.d/SOGo.repo) with the following content:

[sogo-nightly-v2-rhel7]
name=Alinto SOGo Repository
baseurl=https://packages.sogo.nu/nightly/2/rhel/7/$basearch
gpgcheck=1

RedHat Enterprise Linux 8 (and compatibles, such as CentOS)

Create a new yum configuration file (such as /etc/yum.repos.d/SOGo.repo) with the following content:

[sogo-nightly-v2-rhel8]
name=Alinto SOGo Repository
baseurl=https://packages.sogo.nu/nightly/2/rhel/8/$basearch
gpgcheck=1

Installing the SOGo packages

Once the repositories above are configured, simply install SOGo:


yum install sogo

Upgrading from 2.x.x Nightly to 5.x.x Nightly

Replace the SOGo 2.x.x yum configuration file’s “baseurl” with the one for 5.x.x, clear your cache with “yum clean all” then proceed to upgrade using “yum update”.

August 10, 2020

Bug Tracking System

If you encounter a possible bug with SOGo, you can access our bug tracking system.
By default you will have the viewer rights, but you need to contact us to upgrade your account to report issues (the procedure is detailed on the bug tracker).

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate