SOGo Premium Support Services
Access to official release repository and support
| Community |
Sponsorship |
Silver |
Gold |
Platinum |
|
|---|---|---|---|---|---|
| Duration | One-year prepaid contract, Unused tickets are not extended. | ||||
| Support Channel | Mailing List / FAQ / Documentation | Mailing List / FAQ / Documentation | Portal Tickets / Live Visio | Portal Tickets / Live Visio | Portal Tickets / Live Visio |
| Acknowledge Time | Not concerned | Not concerned | 4 business hours | 2 hours * | 2 hours * |
| Nightly Builds ** | Yes | Yes | Yes | Yes | Yes |
| Release | No | Yes | Yes | Yes | Yes |
| Bug Fixes | No | No | Yes | Yes priority | Yes priority |
| Included Incidents | - | - | 10 | 30 | 50 |
| Consulting Hours | - | Upon Request | Upon Request | 4 | 6 |
| Cost | Free | 500 € | 1,500 € | 5,000 € | 7,500 € |
| 2 years commitment discount | N/A | N/A | 5 % | 10 % | |
| Order | Order | Order | Order | ||
Supported operating systems:
- CentOS 7 / 8
- Red Hat Enterprise Linux (RHEL) 7 / 8 / 9
- Debian 8 to 12
- Ubuntu 14 to 24
The support packages do not include:
- components installation
- custom development
- preventive system monitoring
- training and documentation
The included consulting hours can be consumed for:
- architecture design and review
- migration from another system
- performance tuning
- best practices
Incidents:
- No resolution time commitment
- Can’t be used for components installation, custom development, preventive system monitoring, training, nor documentation
- Bug fixes only for the current version
Bug fixes:
- Only for the current version
Sponsored developments:
- Based on Product Committee approval, financed specific developments can be prioritized and integrated in the roadmap
Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!
If you are looking for a SOGo expert to help you:
- Install, configure, customize and optimize the solution to meet your needs
- Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
- Correct a specific issue with your installation or with components related to it
- Migrate calendars, address books and emails from a previous solution to SOGo
- Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
- Develop specific features mentioned in the roadmap, vertical to your environment or others
Bug Tracking System
If you encounter a possible bug with SOGo, you can access our bug tracking system.
By default you will have the viewer rights, but you need to contact us to upgrade your account to report issues (the procedure is detailed on the bug tracker).
Please make sure to respect the following guidelines when reporting a bug:
- verify that the bug you found is not already known or even fixed in the trunk version
- make the actual facts very clear; be precise, we need to be able to reproduce the problem
- explain your speculations, if any
- add a screenshot to the ticket if appropriate
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