Premium Support Services
Access to official release repository and support
| Bronze |
Silver |
Gold |
Platinum |
|
|---|---|---|---|---|
| Duration | 1 year prepaid contract. Unused tickets are not prolonged. | |||
| Support Method | Support Portal | Support Portal / Phone | Support Portal / Phone | Support Portal / Phone |
| Notifications | None | Security | Security / Bug Fixes | Security / Bug Fixes |
| Bug Fixes | No | No | No | Yes |
| Included Incidents | 5 | 10 | 30 | 75 |
| Included Consulting Hours | - | - | 4 | 8 |
| Cost | 750 € | 1,500 € | 5,000 € | 10,000 € |
| Order | Order | Order | Order | |
Supported operating systems:
- CentOS 7 / 8
- Red Hat Enterprise Linux (RHEL) 7 / 8
- Debian 8 to 11
- Ubuntu 14 to 20
The support packages do not include:
- components installation
- custom development
- preventive system monitoring
- training and documentation
The included consulting hours can be consumed for:
- architecture design and review
- migration from another system
- performance tuning
- best practices
Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!
If you are looking for a SOGo expert to help you:
- Install, configure, customize and optimize the solution to meet your needs
- Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
- Correct a specific issue with your installation or with components related to it
- Migrate calendars, address books and emails from a previous solution to SOGo
- Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
- Develop specific features mentioned in the roadmap, vertical to your environment or others
Bug Tracking System
If you encounter a possible bug with SOGo, you can access our bug tracking system
Please make sure to respect the following guidelines when reporting a bug:
- verify that the bug you found is not already known or even fixed in the trunk version
- make the actual facts very clear; be precise, we need to be able to reproduce the problem
- explain your speculations, if any
- add a screenshot to the ticket if appropriate
