SOGo Premium Support Services

Access to official release repository and support


Duration One-year prepaid contract, Unused tickets are not extended.
Support Channel Mailing List / FAQ / Documentation Portal Tickets Portal Tickets / Live Visio Portal Tickets / Live Visio Portal Tickets / Live Visio
Acknowledge Time Not concerned 1 business day 4 business hours 2 hours * 2 hours *
Nightly Builds Yes Yes Yes Yes Yes
Release No Yes Yes Yes Yes
Bug Fixes No Yes Yes Yes priority Yes priority
Included Incidents - 5 10 30 75
Consulting Hours - Upon Request Upon Request 4 8
Cost Free 750 € 1,500 € 5,000 € 10,000 €
Order Order Order Order
* Support Hours are Monday to Friday from 9 am to 6 pm French working days
For Gold and Platinum dedicated with access priority treatment of issues.

Supported operating systems:

  • CentOS 7 / 8
  • Red Hat Enterprise Linux (RHEL) 7 / 8 / 9
  • Debian 8 to 12
  • Ubuntu 14 to 22

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices


  • No resolution time commitment
  • Can’t be used for components installation, custom development, preventive system monitoring, training, nor documentation
  • Bug fixes only for the current version

Bug fixes:

  • Only for the current version

Sponsored developments:

  • Based on Product Committee approval, financed specific developments can be prioritized and integrated in the roadmap

Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a SOGo expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate calendars, address books and emails from a previous solution to SOGo
  • Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
  • Develop specific features mentioned in the roadmap, vertical to your environment or others

Request a quote

* Read information notice

Bug Tracking System

If you encounter a possible bug with SOGo, you can access our bug tracking system.
By default you will have the viewer rights, but you need to contact us to upgrade your account to report issues (the procedure is detailed on the bug tracker).

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate