Community

Community support is offered through the mailing list. You can subscribe to it and ask questions related to SOGo.

The SOGo community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message :

  • post constructive emails - rants will be automatically discarded
  • consult the FAQ for previously answered questions
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by our spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence

Wiki

You can also visit and contribute to the official SOGo Wiki maintained by SOGo users.

Go to the Wiki

Consulting Services

Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a SOGo expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate calendars, address books and emails from a previous solution to SOGo
  • Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
  • Develop specific features mentioned in the roadmap, vertical to your environment or others

Contact Us


Support Packages

Bronze
Silver
Gold
Platinum
Duration 1 year prepaid contract. Unused tickets are not prolonged.
Support Method Support Portal Support Portal / Phone Support Portal / Phone Support Portal / Phone
Response Time 1 business day 4 business hours 2 business hours 1 business hour
Support Hours Office Hours Office Hours Office Hours Office Hours
Notifications None Security Security / Bug Fixes Security / Bug Fixes
Bug Fixes No No No Yes
Included Incidents 5 10 30 75
Included Consulting Hours - - 4 8
Cost 750 € 1,500 € 5,000 € 10,000 €
Order Order Order Order
Office Hours : Support Hours are Monday to Friday from 9 am to 6 pm French working days

Supported operating systems:

  • CentOS 7+
  • Red Hat Enterprise Linux (RHEL) 7+
  • Debian 8+
  • Ubuntu 14+

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices

Documentation

SOGo - Installation and Configuration Guide
For SOGo version 5.7.1
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 5.7.1
Outlook Connector Configuration Guide
For SOGo version 5.7.1
SOGo - Installation and Configuration Guide
For SOGo version 4.3.2
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 4.3.2
Outlook Connector Configuration Guide
For SOGo version 4.3.2
SOGo - Installation and Configuration Guide
For SOGo version 3.2.10
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 3.2.10
Native Microsoft Outlook Configuration Guide
For SOGo version 3.2.10
SOGo - Installation and Configuration Guide
For SOGo version 2.4.3
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 2.4.3
Native Microsoft Outlook Configuration Guide
For SOGo version 2.4.3

FAQ

How to configure Apache with SOGo ?

Here is a base to help you configuring Apache with SOGo :

Alias /SOGo.woa/WebServerResources/ \
      /usr/lib/GNUstep/SOGo/WebServerResources/
Alias /SOGo/WebServerResources/ \
      /usr/lib/GNUstep/SOGo/WebServerResources/

<Directory /usr/lib/GNUstep/SOGo/>
    AllowOverride None

    <IfVersion < 2.4>      
        Order deny,allow
        Allow from all
    </IfVersion>
    <IfVersion >= 2.4>
        Require all granted
    </IfVersion>

    # Explicitly allow caching of static content to avoid browser specific behavior.
    # A resource's URL MUST change in order to have the client load the new version.
    <IfModule expires_module>
      ExpiresActive On
      ExpiresDefault "access plus 1 year"
    </IfModule>
</Directory>

## Uncomment the following to enable proxy-side authentication, you will then
## need to set the "SOGoTrustProxyAuthentication" SOGo user default to YES and
## adjust the "x-webobjects-remote-user" proxy header in the "Proxy" section
## below.
#
## For full proxy-side authentication:
#<Location /SOGo>
#  AuthType XXX
#  Require valid-user
#  SetEnv proxy-nokeepalive 1
#  Allow from all
#</Location>
#
## For proxy-side authentication only for CardDAV and GroupDAV from external
## clients:
#<Location /SOGo/dav>
#  AuthType XXX
#  Require valid-user
#  SetEnv proxy-nokeepalive 1
#  Allow from all
#</Location>

ProxyRequests Off
SetEnv proxy-nokeepalive 1
ProxyPreserveHost On

# When using CAS, you should uncomment this and install cas-proxy-validate.py
# in /usr/lib/cgi-bin to reduce server overloading
#
# ProxyPass /SOGo/casProxy http://localhost/cgi-bin/cas-proxy-validate.py
# <Proxy http://localhost/app/cas-proxy-validate.py>
#   Order deny,allow
#   Allow from your-cas-host-addr
# </Proxy>

ProxyPass /SOGo http://127.0.0.1:20000/SOGo retry=0

# Enable to use Microsoft ActiveSync support
# Note that you MUST have many sogod workers to use ActiveSync.
# See the SOGo Installation and Configuration guide for more details.
#
#ProxyPass /Microsoft-Server-ActiveSync \
# http://127.0.0.1:20000/SOGo/Microsoft-Server-ActiveSync \
# retry=60 connectiontimeout=5 timeout=360

<Proxy http://127.0.0.1:20000/SOGo>
## adjust the following to your configuration
  RequestHeader set "x-webobjects-server-port" "443"
  RequestHeader set "x-webobjects-server-name" "yourhostname"
  RequestHeader set "x-webobjects-server-url" "https://yourhostname"

## When using proxy-side autentication, you need to uncomment and
## adjust the following line:
  RequestHeader unset "x-webobjects-remote-user"
#  RequestHeader set "x-webobjects-remote-user" "%{REMOTE_USER}e" env=REMOTE_USER

  RequestHeader set "x-webobjects-server-protocol" "HTTP/1.0"

  AddDefaultCharset UTF-8

  Order allow,deny
  Allow from all
</Proxy>

# For Apple autoconfiguration
<IfModule rewrite_module>
  RewriteEngine On
  RewriteRule ^/.well-known/caldav/?$ /SOGo/dav [R=301]
  RewriteRule ^/.well-known/carddav/?$ /SOGo/dav [R=301]
</IfModule>
August 19, 2022

Bug Tracking System

If you encounter a possible bug with SOGo, you can access our bug tracking system

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate