View Issue Details

IDProjectCategoryView StatusLast Update
0005575SOGoWeb Mailpublic2022-08-16 07:02
Reporterexpertaz Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status newResolutionopen 
Platform[Client] MicrosoftOSWindowsOS Version7
Product Version5.7.0 
Summary0005575: Sogo webmail turkish character issue in HTML mail body
Description

Hello,
Have installed sogo with mailcow,everything working fine,only having charset/turkish character issue on sogos webmail side.
Mails with HTML bodies has a Turkish characters encode issue.
Subject is ok, only HTML mail body has a issue.
Mobil iOS client(ActiveSync) also has't any issue,having problem only on sogos webmail.
Here is some problematic turkish characters,

öçşiğü İ

Please see attached txt file and additional info,

Best regards,
Hafiz.

Additional Information

Return-Path: <hafizr@cantekstil.com.tr>
Delivered-To: hafiz@bulutek.net
Received: from posta.bulutek.net ([172.22.1.253])
by 4281976300a9 with LMTP
id 2HkdHd4E+mLumAEAZKZm+g
(envelope-from <hafizr@cantekstil.com.tr>)
for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:34 +0300
Received: from mx02.cantekstil.com.tr (mx02.cantekstil.com.tr [212.174.240.64])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by posta.bulutek.net (buluTek) with ESMTPS id D643BFFDE1
for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:26 +0300 (+03)
Received: from mx02.cantekstil.com.tr (unknown [127.0.0.1])
by IMSVA (Postfix) with ESMTP id 29BAC66058
for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:13 +0300 (+03)
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=cantekstil.com.tr;
s=mailsec; t=1660552393;
bh=78nzVGlXpynm6V20blHL7oXtJLwlhWcBz97UEolnPM8=; h=Date:From:To;
b=cOmAWPayM7LVWYYvVOospwGgtZks8PIrWNRDDOlDwQ8LByNYc2hLSIisctHxxtJWx
C7645uLpAMUTD3EWwxidYgkqVPBykPO7eC00OjlGwUjMMNwoeE6C11T9WXQUyPEUVu
5XDAvvmC8ruc7fjeGW2moWTp9Su1EQRJPc0sIRLE=
X-IMSS-DKIM-Authentication-Result: mx02.cantekstil.com.tr; sigcount=0
Received: from mx02.cantekstil.com.tr (unknown [127.0.0.1])
by IMSVA (Postfix) with ESMTP id 12D5F66050
for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:13 +0300 (+03)
Received: from fabmail.cantekstil.com.tr (unknown [192.168.0.7])
by mx02.cantekstil.com.tr (Postfix) with ESMTPS
for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:12 +0300 (+03)
Received: from localhost (localhost.localdomain [127.0.0.1])
by fabmail.cantekstil.com.tr (Postfix) with ESMTP id AC7DC5AE4831
for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:12 +0300 (+03)
X-Virus-Scanned: amavisd-new at fabmail.cantekstil.com.tr
Received: from fabmail.cantekstil.com.tr ([127.0.0.1])
by localhost (fabmail.cantekstil.com.tr [127.0.0.1]) (amavisd-new, port 10026)
with ESMTP id wunfluep2HqC for <hafiz@bulutek.net>;
Mon, 15 Aug 2022 11:33:12 +0300 (+03)
Received: from fabmail.cantekstil.com.tr (localhost.localdomain [127.0.0.1])
by fabmail.cantekstil.com.tr (Postfix) with ESMTP id 8C1795AE475C
for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:12 +0300 (+03)
Date: Mon, 15 Aug 2022 11:33:12 +0300 (EET)
From: Hafiz Rafiyev <hafizr@cantekstil.com.tr>
To: hafiz <hafiz@bulutek.net>
Message-ID: <1120256124.4079226.1660552392526.JavaMail.zimbra@cantekstil.com.tr>
Subject: =?windows-1254?B?9uf+afD8?=
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42"
X-Mailer: Zimbra 8.8.15_GA_4173 (ZimbraWebClient - GC104 (Win)/8.8.15_GA_4177)
Thread-Index: 0jShvD3QKUIA5nNLSa8xIaqCt0GwWQ==
Thread-Topic: =?utf-8?B?w7bDp8WfacSfw7w=?=
X-TM-AS-GCONF: 11111111
X-TM-AS-SMTP:
1.0 ZmFibWFpbC5jYW50ZWtzdGlsLmNvbS50cg== aGFmaXpyQGNhbnRla3N0aWwuY29tLnRy
X-TM-AS-ERS: 192.168.0.7-127.9.0.1
X-TM-AS-Product-Ver: IMSVA-9.1.0.2090-9.0.0.1002-27078.006
X-TM-AS-User-Approved-Sender: Yes
X-TMASE-Version: IMSVA-9.1.0.2090-9.0.1002-27078.006
X-TMASE-Result: 10--1.975700-10.000000
X-TMASE-MatchedRID: 7qa34l9RQDnYlcmKh74KH1ICmG2RRehovO61PPXizylOaDdl7pggvfcw
yVYGZr7IY1mVlKjrUUw6webmdkR8JfNVxHvQsvu65BgEdUqqANR9LQinZ4QefPKK1/oD8TJz8m+
hzBStanuMdqa93A5e7bBw13yf7RsBphvBXNoP5VBBZnq4bdckGxXiB/yVN7qN0UCXaMjOtY8=
X-IMSS-DKIM-White-List: No
X-TMASE-SNAP-Result: 1.821001.0001-0-1-22:0,33:0,34:0-0
ARC-Seal: i=1; s=dkim; d=bulutek.net; t=1660552409; a=rsa-sha256; cv=none;
b=2dZzjxY1z3gG6b3Ghek7WxruVAzhcLjWoVezWQMzdEfnrhCGSrSvztcTcnLnivQse+IzHC
Pbn48kmm79ri7YK6v0uCEjNoFxNUoKmYftqaVo+/0wHv40+kB/FL25egj30GVaqq5pIwrC
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DZ/CoSnRxTw38SHAlLbC9S8i5KBZn999dJ0D8WSNqwILikv1zzPihH0edzJdMw==
ARC-Authentication-Results: i=1;
posta.bulutek.net;
dkim=pass header.d=cantekstil.com.tr header.s=mailsec header.b=cOmAWPay;
spf=pass (posta.bulutek.net: domain of hafizr@cantekstil.com.tr designates 212.174.240.64 as permitted sender) smtp.mailfrom=hafizr@cantekstil.com.tr;
dmarc=pass (policy=reject) header.from=cantekstil.com.tr
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=bulutek.net;
s=dkim; t=1660552409;
h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
to:to:cc:mime-version:mime-version:content-type:content-type:
dkim-signature; bh=ftEPPnaR8xfKVok0vJ+jWPdLtGm5Rn5IXP4YbjMNvvM=;
b=eaieBkXAPBNU3JmGi/jfAhSQ2HpIu1x3Wl0CdEoBxF/cip/IH03+b1/dPdOWkEkJKGSk3f
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1VPGDgBhr2apiyUeh4+Zgeof5ZzjFnB+BrOn28CYaUrU+U+1wMyOgULYzkT5dYcFhZvbQg
xbYMHl84DIfQJsPsOBlvte2nrCocXXB0jUlsqyHyFgscsRP8lLkIOSdYnGI5Vn5UX+2iOj
RiS+0DULaxOgXftAHVgG/28zQWvGgfK2vGn/Xc17UU4fd6MLGchwVug3uURYrw==
X-Last-TLS-Session-Version: TLSv1.2
Authentication-Results: posta.bulutek.net;
dkim=pass header.d=cantekstil.com.tr header.s=mailsec header.b=cOmAWPay;
spf=pass (posta.bulutek.net: domain of hafizr@cantekstil.com.tr designates 212.174.240.64 as permitted sender) smtp.mailfrom=hafizr@cantekstil.com.tr;
dmarc=pass (policy=reject) header.from=cantekstil.com.tr
X-Spamd-Result: default: False [-0.91 / 15.00];
R_MIXED_CHARSET(1.00)[subject];
IP_REPUTATION_HAM(-0.90)[asn: 9121(-0.05), country: TR(0.01), ip: 212.174.240.64(-0.86)];
DMARC_POLICY_ALLOW(-0.50)[cantekstil.com.tr,reject];
R_DKIM_ALLOW(-0.20)[cantekstil.com.tr:s=mailsec];
R_SPF_ALLOW(-0.20)[+ip4:212.174.240.64];
MIME_GOOD(-0.10)[multipart/alternative,text/plain];
MX_GOOD(-0.01)[];
ARC_NA(0.00)[];
BCC(0.00)[];
FROM_HAS_DN(0.00)[];
RCPT_MAILCOW_DOMAIN(0.00)[bulutek.net];
PREVIOUSLY_DELIVERED(0.00)[hafiz@bulutek.net];
TO_MATCH_ENVRCPT_ALL(0.00)[];
MID_RHS_MATCH_FROM(0.00)[];
ASN(0.00)[asn:9121, ipnet:212.174.128.0/17, country:TR];
RCPT_COUNT_ONE(0.00)[1];
RBL_VIRUSFREE_UNKNOWN_FAIL(0.00)[212.174.240.64:query timed out];
NEURAL_SPAM(0.00)[1.000];
ARC_SIGNED(0.00)[bulutek.net:s=dkim:i=1];
RCVD_TLS_LAST(0.00)[];
TO_DN_ALL(0.00)[];
FROM_EQ_ENVFROM(0.00)[];
DKIM_TRACE(0.00)[cantekstil.com.tr:+];
MIME_TRACE(0.00)[0:+,1:+,2:~];
RCVD_COUNT_SEVEN(0.00)[7]
X-Rspamd-Queue-Id: D643BFFDE1

--=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42
Content-Type: text/plain; charset=windows-1254
Content-Transfer-Encoding: 8bit

ýöçþýðü

ÖÇÞÝÐÜ

Ýyi çalýþmalar.

--=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42
Content-Type: text/html; charset=windows-1254
Content-Transfer-Encoding: quoted-printable

<html><body><div style=3D"font-family: Times New Roman; font-size: 12pt; co=
lor: #000000"><div>=FD=F6=E7=FE=FD=F0=FC</div><div><br data-mce-bogus=3D"1"=

</div><div>=D6=C7=DE=DD=D0=DC</div><div><br></div><div data-marker=3D"__SI=
G_PRE__">=DDyi =E7al=FD=FEmalar.<br><br><br></div></div></body></html>
--=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42--

TagsNo tags attached.

Activities

expertaz

expertaz

2022-08-15 12:07

reporter  

raw.txt (6,960 bytes)   
Return-Path: <hafizr@cantekstil.com.tr>
Delivered-To: hafiz@bulutek.net
Received: from posta.bulutek.net ([172.22.1.253])
	by 4281976300a9 with LMTP
	id 2HkdHd4E+mLumAEAZKZm+g
	(envelope-from <hafizr@cantekstil.com.tr>)
	for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:34 +0300
Received: from mx02.cantekstil.com.tr (mx02.cantekstil.com.tr [212.174.240.64])
	(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
	(No client certificate requested)
	by posta.bulutek.net (buluTek) with ESMTPS id D643BFFDE1
	for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:26 +0300 (+03)
Received: from mx02.cantekstil.com.tr (unknown [127.0.0.1])
	by IMSVA (Postfix) with ESMTP id 29BAC66058
	for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:13 +0300 (+03)
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=cantekstil.com.tr;
	s=mailsec; t=1660552393;
	bh=78nzVGlXpynm6V20blHL7oXtJLwlhWcBz97UEolnPM8=; h=Date:From:To;
	b=cOmAWPayM7LVWYYvVOospwGgtZks8PIrWNRDDOlDwQ8LByNYc2hLSIisctHxxtJWx
	 C7645uLpAMUTD3EWwxidYgkqVPBykPO7eC00OjlGwUjMMNwoeE6C11T9WXQUyPEUVu
	 5XDAvvmC8ruc7fjeGW2moWTp9Su1EQRJPc0sIRLE=
X-IMSS-DKIM-Authentication-Result: mx02.cantekstil.com.tr; sigcount=0
Received: from mx02.cantekstil.com.tr (unknown [127.0.0.1])
	by IMSVA (Postfix) with ESMTP id 12D5F66050
	for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:13 +0300 (+03)
Received: from fabmail.cantekstil.com.tr (unknown [192.168.0.7])
	by mx02.cantekstil.com.tr (Postfix) with ESMTPS
	for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:12 +0300 (+03)
Received: from localhost (localhost.localdomain [127.0.0.1])
	by fabmail.cantekstil.com.tr (Postfix) with ESMTP id AC7DC5AE4831
	for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:12 +0300 (+03)
X-Virus-Scanned: amavisd-new at fabmail.cantekstil.com.tr
Received: from fabmail.cantekstil.com.tr ([127.0.0.1])
	by localhost (fabmail.cantekstil.com.tr [127.0.0.1]) (amavisd-new, port 10026)
	with ESMTP id wunfluep2HqC for <hafiz@bulutek.net>;
	Mon, 15 Aug 2022 11:33:12 +0300 (+03)
Received: from fabmail.cantekstil.com.tr (localhost.localdomain [127.0.0.1])
	by fabmail.cantekstil.com.tr (Postfix) with ESMTP id 8C1795AE475C
	for <hafiz@bulutek.net>; Mon, 15 Aug 2022 11:33:12 +0300 (+03)
Date: Mon, 15 Aug 2022 11:33:12 +0300 (EET)
From: Hafiz Rafiyev <hafizr@cantekstil.com.tr>
To: hafiz <hafiz@bulutek.net>
Message-ID: <1120256124.4079226.1660552392526.JavaMail.zimbra@cantekstil.com.tr>
Subject: =?windows-1254?B?9uf+afD8?=
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42"
X-Mailer: Zimbra 8.8.15_GA_4173 (ZimbraWebClient - GC104 (Win)/8.8.15_GA_4177)
Thread-Index: 0jShvD3QKUIA5nNLSa8xIaqCt0GwWQ==
Thread-Topic: =?utf-8?B?w7bDp8WfacSfw7w=?=
X-TM-AS-GCONF: 11111111
X-TM-AS-SMTP: 
	1.0 ZmFibWFpbC5jYW50ZWtzdGlsLmNvbS50cg== aGFmaXpyQGNhbnRla3N0aWwuY29tLnRy
X-TM-AS-ERS: 192.168.0.7-127.9.0.1
X-TM-AS-Product-Ver: IMSVA-9.1.0.2090-9.0.0.1002-27078.006
X-TM-AS-User-Approved-Sender: Yes
X-TMASE-Version: IMSVA-9.1.0.2090-9.0.1002-27078.006
X-TMASE-Result: 10--1.975700-10.000000
X-TMASE-MatchedRID: 7qa34l9RQDnYlcmKh74KH1ICmG2RRehovO61PPXizylOaDdl7pggvfcw
	yVYGZr7IY1mVlKjrUUw6webmdkR8JfNVxHvQsvu65BgEdUqqANR9LQinZ4QefPKK1/oD8TJz8m+
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X-IMSS-DKIM-White-List: No
X-TMASE-SNAP-Result: 1.821001.0001-0-1-22:0,33:0,34:0-0
ARC-Seal: i=1; s=dkim; d=bulutek.net; t=1660552409; a=rsa-sha256; cv=none;
	b=2dZzjxY1z3gG6b3Ghek7WxruVAzhcLjWoVezWQMzdEfnrhCGSrSvztcTcnLnivQse+IzHC
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	DZ/CoSnRxTw38SHAlLbC9S8i5KBZn999dJ0D8WSNqwILikv1zzPihH0edzJdMw==
ARC-Authentication-Results: i=1;
	posta.bulutek.net;
	dkim=pass header.d=cantekstil.com.tr header.s=mailsec header.b=cOmAWPay;
	spf=pass (posta.bulutek.net: domain of hafizr@cantekstil.com.tr designates 212.174.240.64 as permitted sender) smtp.mailfrom=hafizr@cantekstil.com.tr;
	dmarc=pass (policy=reject) header.from=cantekstil.com.tr
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=bulutek.net;
	s=dkim; t=1660552409;
	h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
	 to:to:cc:mime-version:mime-version:content-type:content-type:
	 dkim-signature; bh=ftEPPnaR8xfKVok0vJ+jWPdLtGm5Rn5IXP4YbjMNvvM=;
	b=eaieBkXAPBNU3JmGi/jfAhSQ2HpIu1x3Wl0CdEoBxF/cip/IH03+b1/dPdOWkEkJKGSk3f
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	RiS+0DULaxOgXftAHVgG/28zQWvGgfK2vGn/Xc17UU4fd6MLGchwVug3uURYrw==
X-Last-TLS-Session-Version: TLSv1.2
Authentication-Results: posta.bulutek.net;
	dkim=pass header.d=cantekstil.com.tr header.s=mailsec header.b=cOmAWPay;
	spf=pass (posta.bulutek.net: domain of hafizr@cantekstil.com.tr designates 212.174.240.64 as permitted sender) smtp.mailfrom=hafizr@cantekstil.com.tr;
	dmarc=pass (policy=reject) header.from=cantekstil.com.tr
X-Spamd-Result: default: False [-0.91 / 15.00];
	R_MIXED_CHARSET(1.00)[subject];
	IP_REPUTATION_HAM(-0.90)[asn: 9121(-0.05), country: TR(0.01), ip: 212.174.240.64(-0.86)];
	DMARC_POLICY_ALLOW(-0.50)[cantekstil.com.tr,reject];
	R_DKIM_ALLOW(-0.20)[cantekstil.com.tr:s=mailsec];
	R_SPF_ALLOW(-0.20)[+ip4:212.174.240.64];
	MIME_GOOD(-0.10)[multipart/alternative,text/plain];
	MX_GOOD(-0.01)[];
	ARC_NA(0.00)[];
	BCC(0.00)[];
	FROM_HAS_DN(0.00)[];
	RCPT_MAILCOW_DOMAIN(0.00)[bulutek.net];
	PREVIOUSLY_DELIVERED(0.00)[hafiz@bulutek.net];
	TO_MATCH_ENVRCPT_ALL(0.00)[];
	MID_RHS_MATCH_FROM(0.00)[];
	ASN(0.00)[asn:9121, ipnet:212.174.128.0/17, country:TR];
	RCPT_COUNT_ONE(0.00)[1];
	RBL_VIRUSFREE_UNKNOWN_FAIL(0.00)[212.174.240.64:query timed out];
	NEURAL_SPAM(0.00)[1.000];
	ARC_SIGNED(0.00)[bulutek.net:s=dkim:i=1];
	RCVD_TLS_LAST(0.00)[];
	TO_DN_ALL(0.00)[];
	FROM_EQ_ENVFROM(0.00)[];
	DKIM_TRACE(0.00)[cantekstil.com.tr:+];
	MIME_TRACE(0.00)[0:+,1:+,2:~];
	RCVD_COUNT_SEVEN(0.00)[7]
X-Rspamd-Queue-Id: D643BFFDE1

--=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42
Content-Type: text/plain; charset=windows-1254
Content-Transfer-Encoding: 8bit

ýöçþýðü 

ÖÇÞÝÐÜ 

Ýyi çalýþmalar. 



--=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42
Content-Type: text/html; charset=windows-1254
Content-Transfer-Encoding: quoted-printable

<html><body><div style=3D"font-family: Times New Roman; font-size: 12pt; co=
lor: #000000"><div>=FD=F6=E7=FE=FD=F0=FC</div><div><br data-mce-bogus=3D"1"=
></div><div>=D6=C7=DE=DD=D0=DC</div><div><br></div><div data-marker=3D"__SI=
G_PRE__">=DDyi =E7al=FD=FEmalar.<br><br><br></div></div></body></html>
--=_ae3b2ffd-380d-4f64-ad53-6922b8d5cd42--
raw.txt (6,960 bytes)   
expertaz

expertaz

2022-08-15 12:26

reporter   ~0016166

Sogo running on Debian11/mailcow dockerized Version: 2022-07a

expertaz

expertaz

2022-08-16 07:02

reporter   ~0016168

Christian thank you for detailed answer,
I changed Zimbra webmailer charset to UTF8 for my user,and bingo there is no issue on Sogo webmail.
My issue is resolved.

But
I sent same mail with same settings(charset=windows-1254) also to gmail,and any issue with charset.
Here is raw original and mail itself.Maybe this info will help in your research.

--=_57f4fec5-485a-4223-8736-b20996434c81
Content-Type: text/plain; charset=windows-1254
Content-Transfer-Encoding: 8bit

���i��
������

�yi �al��malar.
--=_57f4fec5-485a-4223-8736-b20996434c81

Issue History

Date Modified Username Field Change
2022-08-15 12:07 expertaz New Issue
2022-08-15 12:07 expertaz File Added: raw.txt
2022-08-15 12:26 expertaz Note Added: 0016166
2022-08-16 07:02 expertaz Note Added: 0016168