View Issue Details

IDProjectCategoryView StatusLast Update
0005798SOGoPackaging (RedHat)public2023-06-28 07:13
Reportermarcel458 Assigned Tosebastien  
PrioritynormalSeveritycrashReproducibilityhave not tried
Status resolvedResolutionfixed 
PlatformServerOSRHELOS Version8.8
Product Version5.8.4 
Summary0005798: kernel: sogod[1907582]: segfault libgnustep-base.so.1.24.9
Description

Sogod is working on my server without problems for several years.
A few days ago the nightly builds where broken due to a change https://bugs.sogo.nu/view.php?id=5790
This is solved and dnf update worked again.
However when starting sogod I got the error
Jun 21 18:07:44 localhost.localdomain kernel: sogod[1907582]: segfault at 7ffd59410f78 ip 00007f602c92aeee sp 00007ffd59410f60 error 6 in libgnustep-base.so.1.24.9[7f602c58a000+4e8000]
Removed all SOPE and SOGO packages and installed them again (more then once) but the error remains.

Additional Information

Jun 21 18:07:44 localhost.localdomain systemd[1]: systemd-coredump@28-1907583-0.service: Succeeded.
Jun 21 18:07:44 localhost.localdomain abrt-dump-journal-core[1272]: Failed to save detect problem data in abrt database
Jun 21 18:07:44 localhost.localdomain abrt-dump-journal-core[1272]: Failed to obtain all required information from journald
Jun 21 18:07:44 localhost.localdomain systemd-coredump[1907584]: Resource limits disable core dumping for process 1907582 (sogod).
Jun 21 18:07:44 localhost.localdomain systemd[1]: Started Process Core Dump (PID 1907583/UID 0).
Jun 21 18:07:44 localhost.localdomain kernel: Code: 41 57 41 56 41 55 41 54 55 53 4c 8d 9c 24 00 c0 ff ff 48 81 ec 00 10 00 00 48 83 0c 24 00 4c 39 dc 75 ef 48 81 ec a8 00 00 00 <48> 89 74 24 18 49 89 fe 48 89 d3 41 89 cd 4c 89 4c 24 08 64 48 8b
Jun 21 18:07:44 localhost.localdomain kernel: sogod[1907582]: segfault at 7ffd59410f78 ip 00007f602c92aeee sp 00007ffd59410f60 error 6 in libgnustep-base.so.1.24.9[7f602c58a000+4e8000]
Jun 21 18:07:44 localhost.localdomain systemd[1]: Starting SOGo is a groupware server...

TagsNo tags attached.

Activities

sebastien

sebastien

2023-06-21 16:34

administrator   ~0017075

Hi marcel,

Can yum uninstall sogo, clean yum repo and reinstall sogo ?

Sebastien

marcel458

marcel458

2023-06-21 18:09

reporter   ~0017076

Did (again) uninstall, removed all traces of GNU, yum cleanup all, reboot, installed Sogo. Same error.

sebastien

sebastien

2023-06-21 21:11

administrator   ~0017077

Did you exclude gnustep and ytnef from epel repository according to https://www.sogo.nu/files/docs/SOGoInstallationGuide.html#_software_downloads ?

Sebastien

marcel458

marcel458

2023-06-22 06:04

reporter   ~0017078

yes i did and checked installed.

dnf list gnu*
Updating Subscription Management repositories.
Last metadata expiration check: 1:13:02 ago on Thu 22 Jun 2023 06:48:17 AM CEST.
Installed Packages
gnu-free-fonts-common.noarch 20120503-18.el8 @rhel-8-for-x86_64-appstream-rpms
gnu-free-mono-fonts.noarch 20120503-18.el8 @rhel-8-for-x86_64-appstream-rpms
gnu-free-sans-fonts.noarch 20120503-18.el8 @rhel-8-for-x86_64-appstream-rpms
gnu-free-serif-fonts.noarch 20120503-18.el8 @rhel-8-for-x86_64-appstream-rpms
gnupg2.x86_64 2.2.20-3.el8_6 @rhel-8-for-x86_64-baseos-rpms
gnupg2-smime.x86_64 2.2.20-3.el8_6 @rhel-8-for-x86_64-baseos-rpms
gnustep-base.x86_64 1.24.9-1.el8 @sogo
gnustep-base-libs.x86_64 1.24.9-1.el8 @sogo
gnutls.x86_64 3.6.16-6.el8_7 @rhel-8-for-x86_64-baseos-rpms
gnutls-dane.x86_64 3.6.16-6.el8_7 @rhel-8-for-x86_64-appstream-rpms
gnutls-utils.x86_64 3.6.16-6.el8_7 @rhel-8-for-x86_64-appstream-rpms

dnf list ytnef*

Updating Subscription Management repositories.
Last metadata expiration check: 1:14:41 ago on Thu 22 Jun 2023 06:48:17 AM CEST.
Installed Packages
ytnef.x86_64 2.0.0-1 @sogo

marcel458

marcel458

2023-06-22 06:29

reporter   ~0017079

solved..

did all the steps again (for the ## time)

dnf remove sogo*

dnf clean all

find / -name "sogo*" > removed all found

find / -name "GNU*" > removed all found

reboot
dnf install sogo sogo-tool sogo-active

and it worked.

Why, I don't know, but the important thing is it's up and running.
Thanks for your support!

marcel458

marcel458

2023-06-22 09:12

reporter   ~0017081

Only thing not working is the webserver and activesync:
2023-06-22 11:08:34.585 sogod[35880:35880] EXCEPTION: <NSException: 0x5595429137a0> NAME:NSInternalInconsistencyException REASON:WOxTemplateBuilder.m:128 Assertion failed in WOxTemplateBuilder(instance), method buildTemplateAtURL:. missing XML parser .. INFO:(null)
2023-06-22 11:08:34.585 sogod[35880:35880] WOxTemplateBuilder.m:128 Assertion failed in WOxTemplateBuilder(instance), method buildTemplateAtURL:. missing XML parser ..
2023-06-22 11:08:34.585 sogod[35880:35880] -[DOMBuilderFactory createDOMBuilderForMimeType:]:88: could not create DOM builder for MIME type 'text/xml' because no SAX proper reader could be constructed.

sebastien

sebastien

2023-06-22 09:27

administrator   ~0017082

Thank you for your feedback @marcel458 :)

There probably was a cache on the packages not cleaned after the issue with centos 9 packages in centos 8 repo.
I will have a look on the other issue

Sebastien

marcel458

marcel458

2023-06-22 09:38

reporter   ~0017083

Thank you for this quick response.

2023-06-22 11:29:15.092 sogod[36545:36545] -[DOMSaxBuilder init]: could not load a SAX driver bundle !

I use RHEL, and in the repo for rhel there is no package like SAX.
For Ubuntu there are sope4.9-libxmlsaxdriver_4.9.r1664.20230620_amd64.deb and sope4.9-stxsaxdriver_4.9.r1664.20230620_amd64.deb.

sebastien

sebastien

2023-06-26 12:24

administrator   ~0017088

Dear Marcel,

Can you please try this : https://www.mail-archive.com/users@sogo.nu/msg32294.html ? it seems to be the same issue for you

Sebastien

marcel458

marcel458

2023-06-27 18:49

reporter   ~0017093

After repeated removal of the SOGO and SOAP packages, search and remove files, remove of sope xml files libxml etc etc and the suggestion above, it finally works!

sebastien

sebastien

2023-06-28 07:13

administrator   ~0017094

Great ! Thank you for your feedback, I close the issue.
This case should not happened anymore

Sebastien

Issue History

Date Modified Username Field Change
2023-06-21 16:16 marcel458 New Issue
2023-06-21 16:34 sebastien Note Added: 0017075
2023-06-21 18:09 marcel458 Note Added: 0017076
2023-06-21 21:11 sebastien Note Added: 0017077
2023-06-22 06:04 marcel458 Note Added: 0017078
2023-06-22 06:29 marcel458 Note Added: 0017079
2023-06-22 09:12 marcel458 Note Added: 0017081
2023-06-22 09:27 sebastien Note Added: 0017082
2023-06-22 09:38 marcel458 Note Added: 0017083
2023-06-26 12:24 sebastien Note Added: 0017088
2023-06-27 12:28 sebastien Assigned To => sebastien
2023-06-27 12:28 sebastien Status new => assigned
2023-06-27 13:00 sebastien Status assigned => feedback
2023-06-27 18:49 marcel458 Note Added: 0017093
2023-06-27 18:49 marcel458 Status feedback => assigned
2023-06-28 07:13 sebastien Note Added: 0017094
2023-06-28 07:13 sebastien Status assigned => resolved
2023-06-28 07:13 sebastien Resolution open => fixed