View Issue Details

IDProjectCategoryView StatusLast Update
0005311SOGoWeb Mailpublic2021-05-03 07:55
ReporterNathan Assigned To 
Status newResolutionopen 
Product Version5.0.1 
Summary0005311: SOGo has issues with showing mail content

SOGo has issues with showing content of an email from a Chinese company. The subject is shown, but the contents of the mail is not appearing. It looks like loading is taking forever. When replying on that email, the text of the message is showed. Email from other companies is showed as expected.

In the log on the server (IP and domain changed for privacy purposes):

2021-04-14 16:06:52.229 sogod[7753:7753] EXCEPTION: <NSException: 0x560c09ecb530> NAME:NSInvalidArgumentException REASON:GSInlineArray(instance) does not recognize getCharacters:range: INFO:(null)
Apr 14 16:06:52 sogod [7753]: "GET /SOGo/so/info@clientdomain.tld/Mail/0/folderINBOX/7461/view HTTP/1.1" 501 0/0 0.250 - - 260K - 22

Additional Information

Some raw information from the mail:

MIME-Version: 1.0
Content-Type: multipart/mixed;

This is a multi-part message in MIME format.

Content-Type: multipart/related;

Content-Type: multipart/alternative;

Content-type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Good day! =20
Thank you for your reply=2E =20
The attachment is the PI,please check it ,and after you make payment ,ple=
ase send me back the bank recepit so that I can confirm it with our finan=
cial department and arrange the sample for you=2E

TagsNo tags attached.




2021-05-03 04:47


SOGo_issue.png (81,555 bytes)   
SOGo_issue.png (81,555 bytes)   


2021-05-03 07:55

administrator   ~0015237

Please attach the raw source of the message (.eml file).

Issue History

Date Modified Username Field Change
2021-05-03 04:47 Nathan New Issue
2021-05-03 04:47 Nathan File Added: SOGo_issue.png
2021-05-03 07:55 francis Note Added: 0015237