View Issue Details

IDProjectCategoryView StatusLast Update
0004098SOGoWeb Mailpublic2017-09-21 13:42
Reporternenonano Assigned To 
PrioritynormalSeverityminorReproducibilityrandom
Status newResolutionopen 
Platform[Server] LinuxOSRHEL/CentOSOS Version6
Product Version3.2.7 
Summary0004098: sogo web interface crashes
Description

sogo-3.2.7.20170307-1.centos6.x86_64

using firefox 57 on W7 64 bit professional

all AV and other antispyware/malware are disabled

sending a mail or just trying to forward one will result in browser's sogo tab crash

unfortunately it happens sometimes (but seen almost 5 times in few minutes) and on different machines.

nothing in sogo.log

I have browser's console log of a crash, will post it later (must obfuscate sensitive info)

TagsNo tags attached.

Activities

nenonano

nenonano

2017-03-21 16:27

reporter  

log.txt (10,603 bytes)   
Self Repair active  selfrepair-6446438a02ad6ce6ebb8.js:9:8049
Account: {
  "userName": "myuser",
  "identities": [
    {
      "isDefault": 1,
      "email": "myuser@mydomain.tld",
      "signature": "<img src=\"data:image/gif;base64,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\"/><p><strong>Dott.sa Beba Caldarazzo</strong><br>Comune di Fasano<br>Ufficio Delibere<br>Piazza I. Ciaia<br>72015 Fasano (BR)<br>Tel: 080/4394200</p>",
      "fullName": "Beba Caldarazzo",
      "full": "Beba Caldarazzo <myuser@mydomain.tld>"
    }
  ],
  "encryption": "none",
  "receipts": {
    "receiptAnyAction": "ask",
    "receiptOutsideDomainAction": "ask",
    "receiptAction": "allow",
    "receiptNonRecipientAction": "ask"
  },
  "specialMailboxes": {
    "Drafts": "Drafts",
    "Junk": "Junk",
    "Trash": "Trash",
    "Sent": "Sent"
  },
  "delegates": [],
  "serverName": "localhost",
  "port": 143,
  "name": "myuser@mydomain.tld",
  "id": 0
}  angular.min.js:122
unwrapping 279 messages  angular.min.js:122
mailbox 0/folderINBOX ready  angular.min.js:122
Questo sito utilizza un effetto di posizionamento “scroll-linked” che potrebbe non funzionare correttamente in combinazione con il panning asincrono. Consultare https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects per ulteriori dettagli e partecipare alla discussione su strumenti e caratteristiche.  view
Error: Permission denied to access property "$mailboxController"
y@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:12041
a/<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:15917
If/this.$get</m.prototype.$watchCollection/<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:144:239
If/this.$get</m.prototype.$digest@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:145:373
If/this.$get</m.prototype.$apply@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:148:339
e/q<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:161:273
f@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:47:146
lg/k.defer/c<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:50:68
  angular.min.js:122
Error: Permission denied to access property "$mailboxController"
y@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:12041
a/<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/Mailer.services.js?lm=1488893231:2:16108
If/this.$get</m.prototype.$digest@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:145:373
If/this.$get</m.prototype.$apply@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:148:339
e/q<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:161:273
f@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:47:146
lg/k.defer/c<@https://webmail.mydomain.tld/SOGo.woa/WebServerResources/js/vendor/angular.min.js:50:68
  angular.min.js:122
ARIA: Attribute " aria-label ", required for accessibility, is missing on node: <unavailable>  angular.min.js:122
New forward: {
  "mailboxPath": "Drafts",
  "uid": 82,
  "draftId": "newDraft1490095261-1",
  "accountId": "0"
}  angular.min.js:122
New forward: {
  "attachmentAttrs": [
    {
      "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/4152-58CFD480-7B-C983A60",
      "encoding": "base64",
      "filename": "4152-58CFD480-7B-C983A60",
      "mimetype": "image/gif",
      "size": "4790",
      "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/asAttachment/4152-58CFD480-7B-C983A60",
      "bodyId": "",
      "path": "2"
    },
    {
      "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/4152-58CFCF80-61-C983A60",
      "encoding": "base64",
      "filename": "4152-58CFCF80-61-C983A60",
      "mimetype": "image/gif",
      "size": "4790",
      "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/asAttachment/4152-58CFCF80-61-C983A60",
      "bodyId": "",
      "path": "3"
    }
  ],
  "locale": "it",
  "text": "<br/>\n<br/>\n\n-------[…]  angular.min.js:122
ARIA: Attribute " aria-label ", required for accessibility, is missing on node: <unavailable>  angular.min.js:122
ARIA: Attribute " aria-label ", required for accessibility, is missing on node: <unavailable>  angular.min.js:122
Detecting changes using MutationObservers  ckeditor.js:858
<unavailable>  angular.min.js:122
<unavailable>  angular.min.js:122
md-autocomplete: Could not resolve display value to a string. Please check the `md-item-text` attribute.  angular.min.js:122
<unavailable>  angular.min.js:122
md-autocomplete: Could not resolve display value to a string. Please check the `md-item-text` attribute.  angular.min.js:122
send = {
  "to": [
    "Adelaide Schiavone  <adelaideschiavone@mydomain.tld>"
  ],
  "cc": [],
  "bcc": [],
  "attachmentAttrs": [
    {
      "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/4152-58CFD480-7B-C983A60",
      "encoding": "base64",
      "filename": "4152-58CFD480-7B-C983A60",
      "mimetype": "image/gif",
      "size": "4790",
      "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/2/asAttachment/4152-58CFD480-7B-C983A60",
      "bodyId": "",
      "path": "2"
    },
    {
      "url": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/4152-58CFCF80-61-C983A60",
      "encoding": "base64",
      "filename": "4152-58CFCF80-61-C983A60",
      "mimetype": "image/gif",
      "size": "4790",
      "urlAsAttachment": "https://webmail.mydomain.tld/SOGo/so/myuser/Mail/0/folderDrafts/82/3/asAttachment/4152-58CFCF80-61-C983A60",
 […]  angular.min.js:122

log.txt (10,603 bytes)   
nenonano

nenonano

2017-03-21 16:27

reporter   ~0011544

this is the browser's console log during operations that leads to tab crash
tried on a fresh firefox install too..
can0t move to chrome (about 220 clients)

Christian Mack

Christian Mack

2017-03-22 09:54

developer   ~0011552

You use an old nightly SOGo version.
Can you upgrade to the current one and retest?

nenonano

nenonano

2017-03-22 09:57

reporter   ~0011553

will update today, later in the evening and will report back

nenonano

nenonano

2017-03-27 07:20

reporter   ~0011582

hi there.. upgraded to sogo 3.2.8 nightly, the issue is still present..

how can I debug it?

TIA

nenonano

nenonano

2017-03-27 08:19

reporter   ~0011584

sogo-3.2.8.20170325-1.centos6.x86_64

nenonano

nenonano

2017-03-27 10:56

reporter   ~0011588

sorry..

my customer sent me wrong info (I manage the server, not the clients, and I am about 900 km from him...)

all clients are w7 professional 32 bit with firefox 52

the issue is still present and via teamviewer I saw it happening..

it happens even if I try to reply/forward a message and then close the message pane with the up right X button

it doesn't depend on AV running on the client (tried with different AV), it doesn't depend on account logged, it happens both in normal session and in anonymous navigation mode

there's no proxy in the lan
enabled logging/debug with SOGoUIxDebugEnabled = YES;
and can't find anything interesting in sogo.log

we cleared the client/browser cache and disabled it

it happens only on Firefox, Chrome shows no issues at all

we're trying to understand if it's something related to the client or to the lan infra.. on a W2008 64, in lan, and firefox 52 64 bit everything seems ok
from external clients idem

I'd like to know how to debug the issue and give you useful info.. unfortunately my customer can't install chrome.. they're forced to use FF

TIA

ludovic

ludovic

2017-03-27 11:13

administrator   ~0011589

Make sure you have NO extension enable when you do a test.

nenonano

nenonano

2017-03-27 11:15

reporter   ~0011590

if you are referring to firefox's extensions, no one but the DRM stuff one

nenonano

nenonano

2017-04-11 13:59

reporter   ~0011701

hi there.. any new on this one?

I need to debug the UI.. is there anything I can do/enable to understand what's going on?

ludovic

ludovic

2017-04-11 14:04

administrator   ~0011702

Can you reproduce the error on demo.sogo.nu?

ludovic

ludovic

2017-04-13 14:16

administrator   ~0011714

Tested on FF 52.0.2 on Windows 10 and also on Mac OS X. No issue.

ludovic

ludovic

2017-04-13 14:17

administrator   ~0011715

Make sure also to use 3.2.8 or even the nightly builds if you prefer.

nenonano

nenonano

2017-04-13 16:04

reporter   ~0011725

Hi

ATM I'm running sogo-3.2.8.20170407-1.centos6.x86_64

the issue seems to be related to FF 32 bit on W7 pro 32bit.. no way to replicate it on a 64 bit machine

customer said that after last update (done on april 8th) the issue is still present but it happens less frequently and it happens always when clicking on "answer"

I know UI is a quite complex web app whit angular and so on.. is there any way I can debug it?

nenonano

nenonano

2017-05-03 11:39

reporter   ~0011781

I'd like to have any hint to debug the issue, my customer is asking me for an alternative to sogo...

francis

francis

2017-05-19 12:43

administrator   ~0011813

Try the latest nightly build and let me know if it helps. Thanks.

nenonano

nenonano

2017-05-25 14:42

reporter   ~0011834

updated to sogo-3.2.9.20170520-1.centos6.x86_64 some days ago..

It seems that now crashes are less frequent but still present.. I'm in touch with my customer to have some feedback, will report asap

nenonano

nenonano

2017-09-12 09:50

reporter   ~0012286

now running sogo-3.2.10.20170906

customer reports crashes (same behaviour) on W10 pro 64 bit + Firefox 55.0.3 64 bit

I need, at least, some advices to debug the issue

robert.k

robert.k

2017-09-21 13:42

reporter   ~0012325

We have the same Problem here.

Running Sogo 3.2.10 on Debian 8
Error occurs with FF 52.3.0 ESR 32-Bit and 64-Bit
tested on Win7 64-Bit and Ubuntu 16.04 LTS with FF 54.0 64bit

Issue History

Date Modified Username Field Change
2017-03-21 12:04 nenonano New Issue
2017-03-21 16:27 nenonano File Added: log.txt
2017-03-21 16:27 nenonano Note Added: 0011544
2017-03-22 09:54 Christian Mack Note Added: 0011552
2017-03-22 09:57 nenonano Note Added: 0011553
2017-03-27 07:20 nenonano Note Added: 0011582
2017-03-27 08:19 nenonano Note Added: 0011584
2017-03-27 10:56 nenonano Note Added: 0011588
2017-03-27 11:13 ludovic Note Added: 0011589
2017-03-27 11:15 nenonano Note Added: 0011590
2017-04-11 13:59 nenonano Note Added: 0011701
2017-04-11 14:04 ludovic Note Added: 0011702
2017-04-13 14:16 ludovic Note Added: 0011714
2017-04-13 14:17 ludovic Note Added: 0011715
2017-04-13 14:17 ludovic Severity major => minor
2017-04-13 16:04 nenonano Note Added: 0011725
2017-05-03 11:39 nenonano Note Added: 0011781
2017-05-19 12:43 francis Note Added: 0011813
2017-05-25 14:42 nenonano Note Added: 0011834
2017-09-12 09:50 nenonano Note Added: 0012286
2017-09-21 13:42 robert.k Note Added: 0012325