View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0002707||SOGo Integrator||Backend Calendar||public||2014-04-10 07:05||2016-12-22 15:56|
|Priority||high||Severity||major||Reproducibility||have not tried|
|Platform||[Client] Apple||OS||iOS||OS Version||7.1|
|Summary||0002707: Wrong Time/timezone for accepted event showing in iPhone and Thunderbird, shows correct in SOGo web GUI|
User was invited to an event from someone on the West Coast (PST).
The external organizer set the event time to 8:00am PST.
She accepted the event on her iPhone.
The event was added to her calendar, but shows in both their iPhone and Thunderbird as being scheduled for 8:00am EST, when it should show 4:00am EST.
Timezone is set correctly in iPhone, Thunderbird and SOGo, and interestingly the event does display correctly as scheduled for 4:00am in their SOGo web GUI...
|Steps To Reproduce|
iPhone 5S, iOS version 7.1
As I said, also displaying incorrectly in Thunderbird 24.4, Lightning 2.6.4, SOGo Connector/Integrator versions 24.0.4.
|Tags||No tags attached.|
It was not an iPhone 5S, just the plain 5...
Ok, the problem only occurs when she accepts the invite on her iPhone. When she accepts it from Thunderbird, the time is displayed correctly.
Also, I was wrong earlier...
When she accepts it on her iPhone, the time displayed in SOGo web UI is way wrong - it shows 4:00am for an 8:00am PST event, when it should have showed 11:00am EST.
Can you show the raw source (vCalendar) of the event once the participant has accepted the invitation? You can view the raw source by ctrl-clicking on the event in the Web interface.
Thanks... I would, but apparently she manually changed the date/time (or deleted/re-added the event with the right date/time), because I don't see it in her calendar any more.
First I'm going to try to find a way to reproduce this locally so we don't have to bug her business contact to help in troubleshooting.
If I can't, I'll ask him if he is ok with helping just a little more... he seems nice enough, so I don't think it will be a problem.
Ok, I forgot we did a few more tests, and there is still one in the calendar displaying the wrong date/time...
This one was scheduled for 2:00pm PST, and is displaying as 10:00am EST, when it should be 5:00pm EST...
***** Begin Event Source
**** End Event Source
So... did that help disclose the problem?
This event does not contain a timezone at all!!!
Start and End are not in GMT/UTC either (mizzing 'Z'-character at the end):
SOGo seems to read these as GMT/UTC.
But more important, who stripped the timezone in such a crappy way?
SOGo will read them as local time, not UTC.
It would read them as UTC if a Z was ending the date-time.
So... this appears to be a bug that happens for invitations received from someone using Exchange when the invite is accepted on an iOS 7.1 device?
Also, as I said, invites from this person that are accepted from Thunderbird+Integrator show up correctly.
So, there is a serious discrepancy here somewhere...
Can we arrange for the person who has been helping us to invite one of the SOGo developers directly, so you guys can properly troubleshoot this?
Closing this one for now, we'll track only 2865 as more details are in there.
|2014-04-10 07:05||mbi||New Issue|
|2014-04-10 07:15||mbi||Note Added: 0006870|
|2014-04-11 06:42||mbi||Note Added: 0006872|
|2014-04-11 08:03||francis||OS||Windows => iOS|
|2014-04-11 08:03||francis||OS Version||7 => 7.1|
|2014-04-11 08:03||francis||Platform||[Client] Microsoft => [Client] Apple|
|2014-04-11 08:06||francis||Note Added: 0006875|
|2014-04-11 09:01||mbi||Note Added: 0006876|
|2014-04-11 09:47||mbi||Note Added: 0006877|
|2014-04-11 14:26||mbi||Note Edited: 0006877||View Revisions|
|2014-04-13 11:03||mbi||Note Added: 0006883|
|2014-04-14 07:33||Christian Mack||Note Added: 0006888|
|2014-04-14 07:46||Christian Mack||Note Edited: 0006888||View Revisions|
|2014-04-14 07:47||ludovic||Note Added: 0006889|
|2014-04-14 07:48||Christian Mack||Note Edited: 0006888||View Revisions|
|2014-04-14 08:38||mbi||Note Added: 0006890|
|2014-04-16 06:05||Christian Mack||Relationship added||has duplicate 0002716|
|2016-12-22 15:56||ludovic||Note Added: 0011099|
|2016-12-22 15:56||ludovic||Relationship added||duplicate of 0002865|
|2016-12-22 15:56||ludovic||Status||new => resolved|
|2016-12-22 15:56||ludovic||Resolution||open => duplicate|
|2016-12-22 15:56||ludovic||Assigned To||=> ludovic|