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IDProjectCategoryView StatusLast Update
0004100SOGoBackend Calendarpublic2018-04-27 06:08
Reporterpabelenda Assigned Toludovic  
PrioritynormalSeveritymajorReproducibilityalways
Status resolvedResolutionfixed 
Platform[Server] LinuxOSDebianOS Version8 (Jessie)
Product Version3.2.7 
Fixed in Version3.2.10 
Summary0004100: Email reminders sent 6 times
Description

If I setup an event with an email reminder, lets say, 5 minutes before the event starts, I receive not just one email, but 6.

I've tested it with some other timing values, and I received 6 in all cases.

Steps To Reproduce
  • Create an event
  • Set an email reminder
  • Choose X minutes before the event starts

Wait and receive 6 emails.

TagsNo tags attached.

Relationships

has duplicate 0004002 resolvedludovic Alarm event notify 
has duplicate 0004174 resolvedludovic Email reminders sent as many times as invitees are on the event 

Activities

pabelenda

pabelenda

2017-03-22 06:21

reporter   ~0011554

Well, just for the record, if you set 4 minutes or less, you will be receiving 6 emails too.

pabelenda

pabelenda

2017-03-27 05:48

reporter   ~0011587

This issue is getting worse, as, if I invite n people to the event, I get n*6 emails.

I've upgraded my testing environment into 3.2.8 and I am experiencing the same behavior.

pierfu

pierfu

2017-03-28 03:23

reporter   ~0011599

Same behaviour here.
SOGo 3.2.7 on Debian 8 + postgres

pabelenda

pabelenda

2017-04-04 03:11

reporter   ~0011672

I've been testing previous versions of SOGo.

3.2.8, 3.2.7, 3.2.6 and 3.2.5 all of them have the same behaviour. 6x emails

3.2.4, 3.2.3 and 3.2.2 are totally broken regarding email reminders. They just don't work at all.

3.2.1 works nice on the email reminders regard.

Do you need more information on my side? Is there any way I can help you to get this fixed? This is a major feature for me and having it broken is starting to be a big problem.

pierfu

pierfu

2017-04-04 04:07

reporter   ~0011673

Thanks pabelenda for updating,
i agree this should not be set as minor issue, as it's a basic feature and makes SOGo look unmature for users, IMHO.

pabelenda

pabelenda

2017-04-07 13:36

reporter   ~0011695

pierfu, thanks for your words. I completely agree. Sadly, I cannot bump up the priority nor the severity once created.

I hope soon one of the admins will take care.

ludovic

ludovic

2017-04-20 14:42

administrator   ~0011741

We are looking into this.

pabelenda

pabelenda

2017-04-21 03:45

reporter   ~0011743

Many thanks ludovic, really appreciated.

Come back if you need me to test further.

pabelenda

pabelenda

2017-05-15 09:12

reporter   ~0011810

I've tested the 3.2.9 version and I get n email reminders, been n the number of invitees added to the event.

The summary of the report didn't mentioned this, my bad, but I added this fact on an early comment:

https://sogo.nu/bugs/view.php?id=4100#c11587

Related Changesets

sogo: master ab50a41a

2017-04-21 08:49:56

ludovic

Details Diff
(fix) email reminders sent multiple times (fixes 0004100) Affected Issues
0004100
mod - NEWS Diff File
mod - SoObjects/Appointments/SOGoEMailAlarmsManager.m Diff File
mod - SoObjects/Appointments/iCalEntityObject+SOGo.m Diff File

sogo: master a86f8a8a

2017-06-09 15:17:32

ludovic

Details Diff
(fix) email alarms are sent too many times (fixes 0004100) Affected Issues
0004100
mod - NEWS Diff File
mod - SoObjects/Appointments/iCalAlarm+SOGo.h Diff File
mod - SoObjects/Appointments/iCalAlarm+SOGo.m Diff File
mod - SoObjects/Appointments/iCalEntityObject+SOGo.m Diff File
mod - Tools/SOGoEAlarmsNotifier.m Diff File

Issue History

Date Modified Username Field Change
2017-03-22 06:10 pabelenda New Issue
2017-03-22 06:21 pabelenda Note Added: 0011554
2017-03-27 05:48 pabelenda Note Added: 0011587
2017-03-28 03:23 pierfu Note Added: 0011599
2017-04-04 03:11 pabelenda Note Added: 0011672
2017-04-04 04:07 pierfu Note Added: 0011673
2017-04-07 13:36 pabelenda Note Added: 0011695
2017-04-20 14:42 ludovic Note Added: 0011741
2017-04-21 03:45 pabelenda Note Added: 0011743
2017-04-21 08:50 ludovic Changeset attached => sogo master ab50a41a
2017-04-21 08:50 ludovic Assigned To => ludovic
2017-04-21 08:50 ludovic Resolution open => fixed
2017-04-21 08:50 ludovic Status new => resolved
2017-04-21 08:50 ludovic Fixed in Version => 3.2.9
2017-04-21 09:24 ludovic Relationship added has duplicate 0004002
2017-05-15 09:12 pabelenda Note Added: 0011810
2017-05-15 09:12 pabelenda Status resolved => feedback
2017-05-15 09:12 pabelenda Resolution fixed => reopened
2017-05-30 12:52 ludovic Relationship added has duplicate 0004172
2017-05-30 12:52 ludovic Severity minor => major
2017-05-30 12:52 ludovic Relationship added has duplicate 0004174
2017-05-30 12:53 ludovic Relationship deleted has duplicate 0004172
2017-06-09 15:17 ludovic Changeset attached => sogo master a86f8a8a
2017-06-09 15:18 ludovic Status feedback => resolved
2017-06-09 15:18 ludovic Fixed in Version 3.2.9 => 3.2.10
2017-06-09 15:18 ludovic Resolution reopened => fixed