View Issue Details

IDProjectCategoryView StatusLast Update
0003745SOGoWeb Mailpublic2016-08-08 10:28
Reportertd.lim Assigned Tofrancis  
PrioritynormalSeverityminorReproducibilityalways
Status resolvedResolutionfixed 
PlatformFirefox 45.2.0OSDebianOS Version8 (Jessie)
Product Version3.1.3 
Summary0003745: Webmail crash with several IMAP accounts
Description

Sogo crashes (blank page) when I try to access webmail with 2 active IMAP accounts.

When the webmail is crashed it's also impossible to switch to the other web apps like Contacts by changing url.

Find log file attached.

Steps To Reproduce

Add a second IMAP account, save and go on webmail interface.

TagsNo tags attached.

Activities

td.lim

td.lim

2016-06-24 07:00

reporter  

extract.log (17,044 bytes)   
S[0x7fce9dc644e0]: OK "Logged in."
S[0x7fce9e553ad0]: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
C[0x7fce9dd71340]: 1 login "my@email.com" "mypassword"
S[0x7fce9e553ad0]: 1 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE QUOTA] Logged in
C[0x7fce9dd71340]: 2 capability
S[0x7fce9e553ad0]: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE QUOTA
S[0x7fce9e553ad0]: 2 OK Capability completed.
C[0x7fce9dd71340]: 3 ID ("x-originating-ip" "109.190.93.10")
S[0x7fce9e553ad0]: * ID NIL
S[0x7fce9e553ad0]: 3 OK ID completed.
C[0x7fce9dd71340]: 4 namespace
S[0x7fce9e553ad0]: * NAMESPACE (("" "/")) (("Shared/" "/")) NIL
S[0x7fce9e553ad0]: 4 OK Namespace completed.
C[0x7fce9dd71340]: 5 LIST "" ""
S[0x7fce9e553ad0]: * LIST (\Noselect) "/" ""
S[0x7fce9e553ad0]: 5 OK List completed.
C[0x7fce9dd71340]: 6 LIST "" "*"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Deleted Messages"
S[0x7fce9e553ad0]: * LIST (\HasChildren) "/" "Archives"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Archives/logs"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Archives/todo"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Archives/glpi"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Archives/done"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Junk"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "test"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Trash"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Drafts"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Sent"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "Sent Messages"
S[0x7fce9e553ad0]: * LIST (\HasNoChildren) "/" "INBOX"
S[0x7fce9e553ad0]: 6 OK List completed.
C[0x7fce9dd71340]: 7 LIST "" "Shared/*"
S[0x7fce9e553ad0]: 7 OK List completed.
C[0x7fce9dd71340]: 8 getquotaroot "INBOX"
S[0x7fce9e553ad0]: * QUOTAROOT "INBOX" "user"
S[0x7fce9e553ad0]: * QUOTA "user" (STORAGE 1257637 5120000)
S[0x7fce9e553ad0]: 8 OK Getquotaroot completed.
C[0x7fce9dd71340]: 9 logout
S[0x7fce9e553ad0]: * BYE Logging out
S[0x7fce9dc66ef0]: "IMPLEMENTATION" "Dovecot Pigeonhole"
S[0x7fce9dc66ef0]: "SIEVE" "fileinto reject envelope encoded-character vacation subaddress comparator-i;ascii-numeric relational regex imap4flags copy include variables body enotify environment mailbox date ihave vacation-seconds"
S[0x7fce9dc66ef0]: "NOTIFY" "mailto"
S[0x7fce9dc66ef0]: "SASL" ""
S[0x7fce9dc66ef0]: "STARTTLS"
S[0x7fce9dc66ef0]: "VERSION" "1.0"
S[0x7fce9dc66ef0]: OK "Dovecot ready."
C: STARTTLS
S[0x7fce9dc66ef0]: OK "Begin TLS negotiation now."
S[0x7fce9dc66ef0]: "IMPLEMENTATION" "Dovecot Pigeonhole"
S[0x7fce9dc66ef0]: "SIEVE" "fileinto reject envelope encoded-character vacation subaddress comparator-i;ascii-numeric relational regex imap4flags copy include variables body enotify environment mailbox date ihave vacation-seconds"
S[0x7fce9dc66ef0]: "NOTIFY" "mailto"
S[0x7fce9dc66ef0]: "SASL" "PLAIN LOGIN"
S[0x7fce9dc66ef0]: "VERSION" "1.0"
S[0x7fce9dc66ef0]: OK "TLS negotiation successful."
C: AUTHENTICATE "PLAIN" {%d+}
LOGIN:PASSWORD

S[0x7fce9dc66ef0]: OK "Logged in."
S[0x7fce9dc20eb0]: "IMPLEMENTATION" "Dovecot Pigeonhole"
S[0x7fce9dc20eb0]: "SIEVE" "fileinto reject envelope encoded-character vacation subaddress comparator-i;ascii-numeric relational regex imap4flags copy include variables body enotify environment mailbox date ihave vacation-seconds"
S[0x7fce9dc20eb0]: "NOTIFY" "mailto"
S[0x7fce9dc20eb0]: "SASL" ""
S[0x7fce9dc20eb0]: "STARTTLS"
S[0x7fce9dc20eb0]: "VERSION" "1.0"
S[0x7fce9dc20eb0]: OK "Dovecot ready."
C: STARTTLS
S[0Jun 24 08:52:07 sogod [24378]: <0x0x7fce9de2aeb0[NGSieveClient]> TLS started successfully.
2016-06-24 08:52:07.148 sogod[24378] PG0x0x7fce9d96c270 SQL: BEGIN TRANSACTION
2016-06-24 08:52:07.149 sogod[24378] PG0x0x7fce9d96c270 SQL: UPDATE sogo_user_profile     SET c_settings = '{"Mail": {"SortingState": ["date", "0"]}, "Calendar": {"EventsSortingState": ["start", "1"], "EventsFilterState": "view_next7", "View": "weekview", "PreventInvitationsWhitelist": {}, "FoldersOrder": ["personal"], "SelectedList": "eventsListView"}, "Contact": {"SortingState": ["c_cn", "1"]}}'   WHERE c_uid = 'my@email.com'
2016-06-24 08:52:07.149 sogod[24378] PG0x0x7fce9d96c270 SQL: COMMIT TRANSACTION
Jun 24 08:52:07 sogod [24378]: |SOGo| request took 0.155789 seconds to execute
Jun 24 08:52:07 sogod [24378]: 109.190.93.10 "POST /SOGo/so/my@email.com/Preferences/save HTTP/1.1" 200 0/4052 0.157 - - 4K
Jun 24 08:52:18 sogod [24378]: |SOGo| starting method 'GET' on uri '/SOGo/so/my@email.com/Mail'
Jun 24 08:52:18 sogod [24378]: |SOGo| request took 0.001672 seconds to execute
Jun 24 08:52:18 sogod [24378]: 109.190.93.10 "GET /SOGo/so/my@email.com/Mail HTTP/1.1" 302 0/0 0.003 - - 0
Jun 24 08:52:18 sogod [24378]: |SOGo| starting method 'GET' on uri '/SOGo/so/my@email.com/Mail/view'
Jun 24 08:52:18 sogod [24378]: |SOGo|   constructed root-url: /SOGo/
Jun 24 08:52:18 sogod [24378]: |SOGo|   setting root-url in context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: |SOGo|   using root-url from context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: <0x7fce9def4370[SOGoMailAccounts]:Mail> baseURL: name=Mail (container=SOGoUserFolder)
  container: /SOGo/so/my@email.com/
  own: /SOGo/so/my@email.com/Mail
Jun 24 08:52:18 sogod [24378]: |SOGo|   using root-url from context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: |SOGo|   using root-url from context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: |SOGo|   using root-url from context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: |SOGo|   using root-url from context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: |SOGo|   using root-url from context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: |SOGo|   using root-url from context: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: |SOGo| ROOT baseURL(no container, name=(null)):
  own: /SOGo/so/
Jun 24 08:52:18 sogod [24378]: <0x7fce9dc9ada0[SOGoUserFolder]:my@email.com> baseURL: name=my@email.com (container=SOGo)
  container: /SOGo -- https://sogo.my-domain.com/SOGo/so/my@email.com/Mail/view
  own: /SOGo/so/my@email.com
Jun 24 08:52:18 sogod [24378]: |SOGo| request took 0.024663 seconds to execute
Jun 24 08:52:18 sogod [24378]: 109.190.93.10 "GET /SOGo/so/my@email.com/Mail/view HTTP/1.1" 200 71907/0 0.026 - - 0
Jun 24 08:52:19 sogod [24378]: |SOGo| starting method 'GET' on uri '/SOGo/so/my@email.com/Calendar/alarmslist?browserTime=1466751139'
2016-06-24 08:52:19.189 sogod[24378] PG0x0x7fce9d96c270 SQL: SELECT c_path4 FROM sogo_folder_info WHERE c_path2 = 'my@email.com' AND c_folder_type = 'Appointment'
2016-06-24 08:52:19.189 sogod[24378] PG0x0x7fce9d96c270 SQL: SELECT c_folder_id, c_path, c_location, c_quick_location, c_acl_location, c_folder_type FROM sogo_folder_info WHERE c_path1 = 'Users' AND c_path2 = 'my@email.com' AND c_path3 = 'Calendar' AND c_path4 = 'personal'
2016-06-24 08:52:19.190 sogod[24378] PG0x0x7fce9d96c270 SQL: SELECT c_name, c_nextalarm, c_iscycle FROM sogo_quick_appointment WHERE c_folder_id = 167 AND (((c_nextalarm <= 1466923939) AND (c_nextalarm >= 1466751139)) OR ((c_nextalarm > 0) AND (c_nextalarm <= 1466751139) AND (c_enddate > 1466751139)))
Jun 24 08:52:19 sogod [24378]: |SOGo| request took 0.003036 seconds to execute
Jun 24 08:52:19 sogod [24378]: 109.190.93.10 "GET /SOGo/so/my@email.com/Calendar/alarmslist?browserTime=1466751139 HTTP/1.1" 200 63/0 0.004 - - 0
Jun 24 08:52:19 sogod [24378]: |SOGo| starting method 'GET' on uri '/SOGo/so/my@email.com/jsonDefaults'
Jun 24 08:52:19 sogod [24378]: |SOGo| request took 0.006816 seconds to execute
Jun 24 08:52:19 sogod [24378]: 109.190.93.10 "GET /SOGo/so/my@email.com/jsonDefaults HTTP/1.1" 200 4009/0 0.008 - - 0
Jun 24 08:52:19 sogod [24378]: |SOGo| starting method 'GET' on uri '/SOGo/so/my@email.com/jsonSettings'
Jun 24 08:52:19 sogod [24378]: |SOGo| request took 0.002172 seconds to execute
Jun 24 08:52:19 sogod [24378]: 109.190.93.10 "GET /SOGo/so/my@email.com/jsonSettings HTTP/1.1" 200 291/0 0.003 - - 0
Jun 24 08:52:19 sogod [24377]: |SOGo| starting method 'GET' on uri '/SOGo/so/my@email.com/Mail/0/view'
Jun 24 08:52:19 sogod [24378]: |SOGo| starting method 'GET' on uri '/SOGo/so/my@email.com/Mail/1/view'
LIST (\HasNoChildren) "/" "Junk"
S[0x7fce9e08eab0]: * LIST (\HasNoChildren) "/" "test"
S[0x7fce9e08eab0]: * LIST (\HasNoChildren) "/" "Trash"
S[0x7fce9e08eab0]: * LIST (\HasNoChildren) "/" "Drafts"
S[0x7fce9e08eab0]: * LIST (\HasNoChildren) "/" "Sent"
S[0x7fce9e08eab0]: * LIST (\HasNoChildren) "/" "Sent Messages"
S[0x7fce9e08eab0]: * LIST (\HasNoChildren) "/" "INBOX"
S[0x7fce9e08eab0]: 6 OK List completed.
C[0x7fce9ea8d500]: 7 LIST "" "Shared/*"
S[0x7fce9e08eab0]: 7 OK List completed.
C[0x7fce9ea8d500]: 8 getquotaroot "INBOX"
S[0x7fce9e08eab0]: * QUOTAROOT "INBOX" "user"
S[0x7fce9e08eab0]: * QUOTA "user" (STORAGE 1257637 5120000)
S[0x7fce9e08eab0]: 8 OK Getquotaroot completed.
C[0x7fce9ea8d500]: 9 logout
S[0x7fce9e08eab0]: * BYE Logging out
S[0x7fce9e0a1060]: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
C[0x7fce9e1e7c00]: 1 login "my@email.com" "mypassword"
S[0x7fce9e0a1060]: 1 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE QUOTA] Logged in
C[0x7fce9e1e7c00]: 2 capability
S[0x7fce9e0a1060]: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE QUOTA
S[0x7fce9e0a1060]: 2 OK Capability completed.
C[0x7fce9e1e7c00]: 3 ID ("x-originating-ip" "109.190.93.10")
S[0x7fce9e0a1060]: * ID NIL
S[0x7fce9e0a1060]: 3 OK ID completed.
C[0x7fce9e1e7c00]: 4 namespace
S[0x7fce9e0a1060]: * NAMESPACE (("" "/")) (("Shared/" "/")) NIL
S[0x7fce9e0a1060]: 4 OK Namespace completed.
C[0x7fce9e1e7c00]: 5 LIST "" ""
S[0x7fce9e0a1060]: * LIST (\Noselect) "/" ""
S[0x7fce9e0a1060]: 5 OK List completed.
C[0x7fce9e1e7c00]: 6 select "INBOX"
S[0x7fce9e0a1060]: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft NonJunk $Forwarded $MDNSent Junk $label1 $Junk $NotJunk $label2 $label3 $label4 $label5)
S[0x7fce9e0a1060]: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft NonJunk $Forwarded $MDNSent Junk $label1 $Junk $NotJunk $label2 $label3 $label4 $label5 \*)] Flags permitted.
S[0x7fce9e0a1060]: * 64 EXISTS
S[0x7fce9e0a1060]: * 0 RECENT
S[0x7fce9e0a1060]: * OK [UNSEEN 2] First unseen.
S[0x7fce9e0a1060]: * OK [UIDVALIDITY 1372402433] UIDs valid
S[0x7fce9e0a1060]: * OK [UIDNEXT 21924] Predicted next UID
S[0x7fce9e0a1060]: * OK [HIGHESTMODSEQ 51549] Highest
S[0x7fce9e0a1060]: 6 OK [READ-WRITE] Select completed.
C[0x7fce9e1e7c00]: 7 UID SEARCH (UNSEEN) (NOT DELETED)
S[0x7fce9e0a1060]: * SEARCH 19798 20167 20238 20353 20391 20393 20486 20510 20910 21456 21637 21749 21784 21785 21788 21852 21912 21913 21914 21915 21916 21917 21918 21919 21920 21921 21922 21923
S[0x7fce9e0a1060]: 7 OK Search completed (0.000 secs).
C[0x7fce9e1e7c00]: 8 logout
S[0x7fce9e0a1060]: * BYE Logging out
S[0x7fce9ea81270]: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
C[0x7fce9df0daa0]: 1 login "my@email.com" "mypassword"
S[0x7fce9ea81270]: 1 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE QUOTA] Logged in
C[0x7fce9df0daa0]: 2 capability
S[0x7fce9ea81270]: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE QUOTA
S[0x7fce9ea81270]: 2 OK Capability completed.
C[0x7fce9df0daa0]: 3 ID ("x-originating-ip" "109.190.93.10Jun 24 08:52:19 sogod [24377]: |SOGo| request took 0.369771 seconds to execute
Jun 24 08:52:19 sogod [24377]: 109.190.93.10 "GET /SOGo/so/my@email.com/Mail/0/view HTTP/1.1" 200 1409/0 0.371 - - 0





Jun 24 08:57:11 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:12 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:13 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:14 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:16 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:17 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:18 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:19 sogod [24359]: [WARN] <0x0x7fce9d480e10[WOWatchDogChild]> pid 24378 has been hanging in the same request for 5 minutes
Jun 24 08:57:20 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:21 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:22 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:23 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:25 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:26 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:27 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
Jun 24 08:57:29 sogod [24359]: [ERROR] <0x0x7fce9d4ef1d0[WOWatchDog]> No child available to handle incoming request!
extract.log (17,044 bytes)   
Christian Mack

Christian Mack

2016-06-28 14:16

developer   ~0010442

You should increase the amount of SOGo workers.
The setting for Debian is in /etc/default/sogo Option "PREFORK".
Then restart sogod.

td.lim

td.lim

2016-06-28 14:36

reporter   ~0010443

When I increase the amount of workers it only delays crash of the other apps (calendar and contacts). When a worker crashes on webmail app it don't exit the program, so when all my workers are busy it's stops working.

But the main bug is the webmail crash when I have 2 IMAP accounts.

ludovic

ludovic

2016-08-05 23:03

administrator   ~0010584

How about if you unset TLS for SOGoSieveServer ?

td.lim

td.lim

2016-08-08 07:28

reporter   ~0010590

Hi,
I updated to 3.1.4, that solves the problem.

Issue History

Date Modified Username Field Change
2016-06-24 07:00 td.lim New Issue
2016-06-24 07:00 td.lim File Added: extract.log
2016-06-28 14:16 Christian Mack Note Added: 0010442
2016-06-28 14:36 td.lim Note Added: 0010443
2016-08-05 23:03 ludovic Note Added: 0010584
2016-08-05 23:03 ludovic Severity block => minor
2016-08-08 07:28 td.lim Note Added: 0010590
2016-08-08 10:28 francis Status new => resolved
2016-08-08 10:28 francis Resolution open => fixed
2016-08-08 10:28 francis Assigned To => francis