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Is it sill relevant with 2.2.13? |
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No feedback provided, closing. |
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This is still happening on 2.2.13 |
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Maybe this is a similar issue as described here: |
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Do what tfu mentioned in his mailing post. |
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Are you referring to https://lists.inverse.ca/sogo/arc/users/2014-12/msg00177.html ? |
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This table contains only infos for eas. Dropping it will effect all users using EAS. After running above command all entries containing the deviceId in c_path should be gone from the table. |
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Ok, I see 2 deviceids - how can I tell which one is Outlook 2013 (which I want to reset) and which one is the user's WP8 phone (which I want to leave untouched) ? |
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Search the deviceId in sogo.log -> DeviceType=WindowsOutlook15 |
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Seems a resetdevice did the trick. |
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Using nightly build 20150108 I now have two users facing this problem. Mails are doubled/tripled/quadrupled in Outlook 2013 even after a full resetdevice and creating new profile. |
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Enable ImapDebugEnabled = YES for a short period and provide the log. |
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Log file is > 2MB and I would prefer not to have it uploaded on a public site. Can I mail it somewhere ? |
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Upload it to a public site. thx |
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I would prefer not to have it on a public site, but to keep the log file private. |
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Mail the first 2MB of the file to tfu@aon.at |
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Mail is sent, let me know if you need more. |
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Thanks to tfu for invaluable help here. It might seem that if the connection to the underlying database (MySQL) and/or IMAP-server fails during sync, then a "bad" EAS response is sent causing Outlook 2013 to restart sync from the start. IMHO SOGo should report an appropriate error to the EAS request so this double sync doesn't happen - I don't know enough about EAS to say if this is possible at all. We are currently testing to see if this indeed the cause for this bug, but it seems entirely plausible. |
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The double-mail-problem has gone away, so it seems to have been the MySQL/IMAP connection loss that caused this. |
- Anonymous
