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IDProjectCategoryView StatusLast Update
0002331SOGo Connectorwith SOGopublic2016-05-27 19:45
Reporterruckb Assigned Toludovic  
PrioritynormalSeveritycrashReproducibilityalways
Status closedResolutionsuspended 
Product Version10.0.3 
Summary0002331: Inverse SOGo connector (17.05) crashes thunderbird
Description

Hello,
I installed the add Inverse SOGo Connector for Thunderbird, but this crashes thunderbird shortly after start.
I'm not sure If I'm in the rigth Project (as there is an "inverse lightning" project as well, and the Version number (17.05) in the AddOn Menue of thunderbird does neither fit to the possible selection for SOGo Connecotor nor to the one in "inverse ligthning".
I'm using Thunderbird 17.0.6 with lightning 1.9.1 (german versions) under win7 x64 ultimate.
When starting Thunderbird with SOGo addOn enabled thunderbird crashes shortly after start. I tried to disable all other AddOns and enable only SOGo, but this still creates the same issue.
I searched for sogo.log on my harddisk, but did not fine any log file so far.

Any idea ?

Additional Information

First effect is, that thunderbird does not react on any mouse click. If I move the mouse over the folder view on the left the folders are "disappearing" and are not visible any more.
Some time later Thunderbird disappears, but I have still to kill the task via the Taskmanager.
Any idea welcome ...

TagsNo tags attached.

Activities

aschild

aschild

2013-06-04 06:54

reporter   ~0005635

You have to use the official lightning addon, together with the 17.0.5 connector and integrators

ruckb

ruckb

2013-06-04 17:29

reporter   ~0005637

Hello aschild,

tanks for the feedback. Not sure if there is any additional connction between lightning and sogo connector. Here again the list what I have installed. Please let me know if I miss anything:

  • Thunderbird 17.0.6
  • lightning 1.9.1 (german versions)
  • sogo connector 17.0.5
  • under win7 x64 ultimate.
    I don't think that I miss anything, as I did the second installation on my notebook and here it seems to work (only difference is that the Notebook is running win8).
    So I'm not sure why the Sogo AddOn crashes thunderbird on my main system :-(

thanks

Hermann

ruckb

ruckb

2013-06-20 10:11

reporter   ~0005676

Last edited: 2013-06-20 10:34

Hello, ssems IÄm the only one having such an issue ?
I tried a new download and new installation but no change.
Disabling all other add ons except lightning also does not change the behavior.

Any hint how I can track down and get a bit more information when or why this crash happens ?

I just realized that the Thunderbird version should be the ESR version. I only have the normal version .. can this make the difference ?
It does not look like this, as it seems to work on a second system with the normal thunderbird 17.06 release ..

thanks and regards

Hermann

ruckb

ruckb

2013-06-20 15:53

reporter   ~0005679

Hello,
I did some more checks and I realized, that the addon seemed to work at least one time as I had an Adressbook from my OwnCloud installation already. So I disabled the Sogo connector and deleted this addressbook. After this I could install the SOGO connector and generate the OwnCloud addressbook again. It syncronized and up to now i had no more crashes.
The only strange thing is, that for all people in the Addressbock now I do have about 20 identical entries. Not sure where these came from ..
Now I'm going to do some clean up work :-( and hope this will not happen any more..

Hermann

aschild

aschild

2013-06-21 06:28

reporter   ~0005682

To cleanup duplicate Contacts you can use this add on.

Worked fine for me when I had duplicates dues to SyncML problems.

https://addons.mozilla.org/en-us/thunderbird/addon/duplicate-contact-manager/

jonb99

jonb99

2014-05-06 15:50

reporter   ~0006996

Im having this problem too, although it seems to be 'hanging' rather than crashing. It does appear to be working in the background. If I wait 30 mins or so it returns to normal for a while. When SoGo is disabled this behaviour does not happen. Im on ubuntu 14.04. I have reproduced this bug with Thunderbird 24 and SoGo connector 24.04, and with the latest version of Thunderbird, 29. Both have the appropriate version of lightning for that version of T-bird. I have also tried SoGo connector version 17.06 with them both as well.

ludovic

ludovic

2016-05-27 19:45

administrator   ~0010245

Suspended, reopen if it happens with latest versions and produce hard evidences.

Issue History

Date Modified Username Field Change
2013-06-03 06:44 ruckb New Issue
2013-06-04 06:54 aschild Note Added: 0005635
2013-06-04 17:29 ruckb Note Added: 0005637
2013-06-20 10:11 ruckb Note Added: 0005676
2013-06-20 10:34 ruckb Note Edited: 0005676
2013-06-20 15:53 ruckb Note Added: 0005679
2013-06-21 06:28 aschild Note Added: 0005682
2014-05-06 15:50 jonb99 Note Added: 0006996
2016-05-27 19:45 ludovic Note Added: 0010245
2016-05-27 19:45 ludovic Status new => closed
2016-05-27 19:45 ludovic Assigned To => ludovic
2016-05-27 19:45 ludovic Resolution open => suspended